FAQ
Q: What are your shipping charges?
A: Orders under $50 incur a flat $5 shipping fee, while orders above $50 ship free, with no hidden fees. For more details, visit our Shipping page.
Q: Do you ship to PO boxes?
A: Yes, we ship to PO boxes via USPS Priority or First-Class mail.
Q: Can I place my order over the phone?
A: Absolutely! Call us at (your phone number) from 8 AM to 5 PM CT, Monday through Friday.
Q: Is it safe to order online?
A: Yes, our site is secure. Transactions switch to HTTPS during checkout, ensuring safe payment. Our servers are regularly updated with the latest security measures.
Q: What is your return policy?
A: We accept returns on unopened items within 30 days for a refund or store credit. Opened items are not eligible for returns. Contact us for return authorization within 72 hours of receiving your order.
Q: Do you have a catalog?
A: No, we offer an online catalog only, updated regularly to include new products.
Q: What happens if an item is out of stock?
A: If an item appears as in-stock but is unavailable, we’ll notify you within 24 hours on business days with options to wait, replace, cancel, or partially ship your order.
Q: When can I expect my package?
A: Most orders arrive within 3 business days. For delivery updates, please allow up to 48 hours if a “delivered” status shows but the package hasn’t arrived.
Q: Can I change my order after placing it?
A: Contact us immediately if you need to adjust your order. We ship orders quickly, so changes are only possible before shipping. If your order has shipped, unopened items can be returned.
Q: How do I update my shipping address?
A: Please call or email us as soon as possible. Changes are only possible before shipping, and address corrections after shipping incur a $10 charge.
Q: Do you ship to APO/FPO military addresses?
A: Yes, we ship to military addresses using USPS, typically arriving within 4-10 business days. Ensure accurate billing and shipping addresses when ordering.
Q: Can I pay with a gift card, check, or money order?
A: Yes, gift cards, checks, and money orders are accepted. Orders paid by check may ship after the check clears.
Q: How can I speak with a representative?
A: Representatives are available Monday through Friday, from 8 AM to 5 PM CT.
Q: Can I ask technical questions about products?
A: Yes, our team is knowledgeable and ready to help with any product inquiries. If we don’t have an answer immediately, we’ll research it for you.
Q: Can I order bars during summer months?
A: Yes, but note that warmer temperatures can cause products to melt during transit, which we’re unable to cover.
Q: What are your order terms and conditions?
A: By submitting an order, you agree to our terms. For order adjustments, please contact us promptly. Errors on the order are the responsibility of the customer.
Q: Do any products face shipping restrictions to Australia or Canada?
A: Some items are restricted in Australia and Canada due to legal regulations. It’s the buyer’s responsibility to confirm local compliance.
Q: What is ‘Delayed Shipping’?
A: Delayed shipping means we need to order an item from our supplier, which can extend delivery times.
Q: What is Route Shipping Insurance?
A: Route Shipping Insurance protects against theft, loss, or damage during transit. Add this option at checkout to ensure coverage.